SOLACE SPA AT BIG SKY RESORT
TABLE
OF
CONTENTS
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28
From Your Chairman
ISPA News and Calendar
Stay Connected
Where in the World is ISPA?
ISPA Flashback
Pulse Points
The Geography of Spa
BY JOSH CORMAN
22
PEPPER’S SALON AND SPA
Member News
BY ALLISON MARTIN
26 It’s Easy Being Green:
Quick Tips for Improving Sustainability
28 Member Perspectives
Incorporating Salon with Spa
BY JAMISON STOIKE
50
Talent Topics
Working with Local Schools
BY JAMISON STOIKE
Dive Deeper
BY MICHAEL TOMPKINS
54
61
SOUND OFF
54
Money Matters
5 Ways to Turn Gift Card
Users into Repeat Customers
BY GUY WEISMANTEL
60
61
62
64
64
65
66
68
ISPA Foundation
Sound Off
Snapshot Survey
Ad Index
ISPA New Member List
ISPA Staff
People of ISPA
End Notes
ABOUT THE COVER
Although formal training on managing linen and
30 YEARS
STRONG
terry is rare, proper management is essential to the
smooth functioning of a spa. This month's cover
story, "Sheets 101," covers all the information you
need to begin a fresh, effective approach to your
linen and terry management.
COVER PHOTO SHUTTERSTOCK
8
PULSE
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APRIL 2020