money matters
B y m e r i t g e s t, c s p
UPSELLiNG:
What You Think Matters More
Than What You Say
It WAS the moSt AmAZIng SPA ServIce I hAd ever exPerIenced.
if the therapist had suggested that i could feel like that again if
i signed over my life savings to her, i would have asked for a pen.
52
PULSE
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APriL 2019