Pulse April 2019 | Page 10

Table
of
conTenTS
the spa at sun valley
fern tree spa
24
2 from Your chairman
10 iSpa news and calendar
12 Stay connected
14 Where in the World is iSpa?
16
Pulse points: The great recession:
The Spa industry’s “Ten-Year challenge”
By rUSSELL DONALDSON
20
member news
By ALLiSON MArTiN
24
member perspectives:
making the most of summer: Members’
Tips for Seasonal Success
By JAMiSON STOiKE
red mountain resort – sagestone spa
40
the human touch: interviewing Top
Talent (and attracting Them Too)
By JOy BALDriDGE
63
40
sound off
52
money matters: Upselling
By MEriT GEST
60 iSpa foundation
62 iSpa Snapshot Survey
63 Sound off
64 iSpa new Member list
64 ad index
65 iSpa Staff
66 people of iSpa
68 end notes
ABOUT THE COvEr
The spa industry is filled with those who are happiest
when caring for others—so it’s no surprise that
philanthropy is integral to many iSPA members. you
can learn more about members who give back in this
month’s featured story, “you Get What you Give.”
COvEr PHOTO © SHUTTErSTOCK
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PULSE
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APriL 2019