Program Guide 2012 Program Guide | Page 72

Booking information
In Person

By Mail

Visit any Ticketmaster outlet from Tuesday
31 July, or the Festival Ticketing & Information
Desk at Melbourne Visitors Centre in Fed
Square, open Monday 8 – Saturday 27 October,
10am – 6pm daily.

Post Booking Form (page 76) to:
Melbourne Festival Bookings
PO Box 10 Flinders Lane
Melbourne VIC 8009

Tickets for events at the following venues can
also be purchased at the venue box office from
Tuesday 31 July:
Arts Centre Melbourne
Australian Centre for the Moving Image (ACMI)
Dancehouse
fortyfivedownstairs
The Malthouse
Melbourne Recital Centre
The MTC Theatre
Moshtix outlets (for The Hi-Fi Melbourne events)
Please check venue websites for box office location
and opening hours.

By Telephone
Call Ticketmaster on 136 100 or from outside
Australia [phone].
Tickets for events at the following venues can also
be purchased by calling the venue box office:
ACMI [phone]
Arts Centre Melbourne 1300 182 183
Arts House [phone]
Dancehouse [phone]
fortyfivedownstairs [phone]
The Hi-Fi Melbourne 1300 843 443
The Malthouse [phone]
Melbourne Recital Centre [phone]
The MTC Theatre [phone]

By Fax
Fax the booking form (page 76) to Melbourne
Festival Bookings on [phone] or from
outside Australia [phone].

Via our Website
Visit melbournefestival.com.au for two booking
options:
1. F
 ollow the links to book a Festival Discount
Package or Matinee/Twilight Package.
2. A
 lternatively you can click through to the
Ticketmaster or venue website to purchase
tickets online.
Please note: the Discount Package and
Matinee/Twilight Packages are only available
via the Festival website or by telephoning
Ticketmaster and cannot be bought through
the Ticketmaster or venue websites.

72

Terms and Conditions
Fees and Charges
Tickets to Festival events are sold by a variety
of ticketing agents, each with different booking
fees and ticket processing charges. As far as it is
possible to calculate, the prices for events listed
in this brochure are inclusive of fees and charges.
However in most cases additional booking fees will
apply, depending upon where you purchase tickets
and the method of purchase.
Melbourne Festival
A transaction fee of $5 is applied for bookings
made by mail, fax or online (the Festival office
does not take telephone bookings). There is no fee
for tickets purchased in person from our desk at
Melbourne Visitors Centre, Federation Square.
Ticketmaster
For most Festival events, tickets purchased from
the Ticketmaster website, call centre or outlets
attract a transaction fee of $5.50. Tickets to
Festival events at the Forum and Regent Theatres
attract a transaction fee of $7.75.
Arts Centre Melbourne
Tickets purchased online or by phone, mail, email
or fax will incur a $7.15 transaction fee. There is
no fee for tickets purchased in person at the Arts
Centre Melbourne box office.
The Malthouse
All ticket purchases incur a booking fee of $3 per
ticket.
Melbourne Recital Centre
Tickets purchased online or by phone, mail, email
or fax attract a transaction fee of $7. There is no
fee for tickets purchased in person at the Recital
Centre box office.
ACMI
Tickets purchased online incur a transaction fee of
$1. Tickets purchased by phone incur a transaction
fee of $2. There is no fee for tickets purchased in
person at the ACMI box office.
Dancehouse
Tickets purchased with a credit card will incur
a transaction fee of $0.30. No other transaction
fees apply.
The Hi-Fi Melbourne
Tickets priced $30 or under incur a transaction fee
of $4; tickets priced $30–$40 incur a transaction
fee of $4.50; tickets priced $40–$50 incur a
transaction fee of $5; tickets priced $50+ incur a

transaction fee of $5.50. Moshtix outlets may
charge an additional fee.
Refunds and Exchanges
Melbourne Festival regrets that it is not possible
to refund completed bookings, except as required
by law or in accordance with the LPA Ticketing
Code of Conduct. Exchanges are only permitted
to another performance of the same event. Any
exchanges must be made at the original point of
sale and may be subject to exchange fees.
Concessions
Concession prices apply to persons who are aged
16 years and under, full-time students (including
International Student cardholders), full pensioners,
Victorian Carer Card holders, welfare benefit
recipients and the unemployed.
Discounts are also offered to Seniors Card holders
and Media Entertainment and Alliance members
for selected Festival events.
Proof of concession eligibility is required at point
of sale and upon entering venues.
Companion Cards are honoured, see page 75
for details.
Booking Exceptions
All ticketed events listed in this brochure can
be purchased through Ticketmaster, except for
the following:
 ree tickets for Hold and Impasse can only be
F
booked through Arts House on [phone]
or artshouse.com.au.
How High The Sky is only available through
Arts Centre Melbourne on 1300 182 183 or
artscentremelbourne.com.au.
ART MATTERS… on Film
Tickets for all films are available for purchase
through Ticketmaster. A