The GGF ’ s revised Consumer Code of Practice issued last year has gained full approval from the Chartered Trading Standards Institute ( CTSI ) under its Consumer Codes Approval Scheme . It is a significant leap as the GGF has operated a Consumer Code of Practice since 1977 . The content of the code was in previous years agreed with The Office of Fair Trading but last year the GGF issued its new Consumer Code of Practice to its member companies , to take account of all new consumer legislation over the past two years and to enhance the consumer protection given by members . The new code was launched in September 2015 and distributed to GGF members along with GGF Guidance on dealing with vulnerable consumers and the

latest version of the rules of the GGF . Brian Smith , GGF Director of Home Improvement and main driver of the project , commented : “ This Chartered Trading Standards

Institute approval is the result of two years ’ excellent work by the GGF Consumer Code project team . We expect the CTSI approval to enhance the offering by our member companies to

their customers and subsequently contribute to their sales growth . Members will now be able to display the CTSI approved code logo to demonstrate to consumers that they comply with our code and meet the highest standards in the industry .” Leon Livermore , CTSI chief executive , said : “ Homeowners looking to have new glass or glazing products installed in their homes can now use the first CTSI approved code for the sector . The Glass and Glazing Federation ( GGF ) is committed to consumer protection and helping its members deliver high levels of customer service and we are pleased to welcome them on board .” The GGF Consumer Code is the first in the glazing sector to be approved by CTSI and is just one of several consumer initiatives

currently being implemented by the GGF . As part of the new code and to enhance the benefits to consumers of dealing with GGF member companies , last year the GGF increased the deposit and stage payment protection to the best in the industry at 50 % of contract value or £ 12,500 , via the GGF Deposit Indemnity Scheme . The GGF Consumer Code covers home improvement products including glazing as well as renewable energy products such as Solar PV and heat pumps .

All companies wishing to enquire about membership with a view to joining and using the full suite of the GGF ’ s consumer benefits , should email membership @ ggf . org . uk , or fill in the form on the ‘ Join the GGF ’ page at http :// www . ggf . org . uk / join