Installer Support
30 | MARCH 2017
Installer Support
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Avoid the pitfalls of dual sourcing
A lot of installers believe that dual sourcing is the most cost-effective option – but once you ’ ve factored in the time and effort involved in liaising with multiple companies , is it really ? In the long run , finding one experienced , reliable fabricator that can offer an extensive range of quality products and using them as your one-stop-shop is almost always the better option . Suppliers are likely to look kindly on their most loyal customers , and offer even more exceptional service .
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Get technical support
Whether it ’ s a query about glazing options or fitting advice on the job , you need a supplier who ’ s there for you when you need them . When you ’ re assessing potential fabricators , check to see if they offer technical advice over the phone . It could make all the difference when timings are tight . “ Installers regularly call us with questions about things that could hold up their entire project , but that take us just a few minutes to answer . It ’ s so important to have that sort of experience to hand .” Brian Webb , Technical Services Director , Sierra Windows
5 THINGS TO LOOK FOR WHEN CHOOSING A SUPPLIER
As every installer knows , it can be a tough market out there . Competition is fierce , customers are demanding , and margins are tight – all of which makes it more important than ever to find the right supplier .
Once , fabricators were just expected to supply – to quote you a price , process your order and provide you with the product . Today , it takes a lot more than that to stand out from the crowd .
The most exceptional examples are part marketing consultancy , part agony aunt , part technical advice service – all-round production partners who become an integral part of your business , and do their utmost to help it grow .
If you ’ re on the hunt for an outstanding supplier for your next project , here are the five things you need to be looking for .
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Check their credentials
Working with a long-established supplier lets you benefit from their years if not decades of experience – but pay attention to more than just how long they ’ ve been in business . Do your research . Can they offer Secured by Design ? BSi accreditation ? It ’ s not just commercial developers that look for these – consumers are savvier than ever , and don ’ t be surprised to find modern homeowners interested in the technical aspects of your product offering , not just how nice your windows , doors and conservatories look .
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A matter of pride
It might sound obvious , but make sure you choose a supplier that cares about quality – your business depends on it . Find a supplier that ’ s actively involved in the manufacturing process , one that understands that only perfection will do for your clients . If you ’ ve ever been sent a faulty product from a reseller , you ’ ll understand the value of being able to talk directly to your manufacturer .
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Ask about marketing
Is the supplier keen to support your business too ? Ask if they can provide marketing materials that will help to boost your sales . At the very least you should expect colour swatches , but the best suppliers can even help with website design , brochures and advertising . It makes sense for companies to invest in this , as their business will grow as yours does .
www . sierrawindows . co . uk