52 | JUNE 2017
Review
QUEST FOR
EXCELLENCE
Epwin Window Systems’
Excellence as Standard install-
er programme was launched at
FIT Show. Designed to promote
excellence among extruders, man-
ufacturers, installers and partners
across the window and door
industry, the programme advo-
cates excellence at every stage of
the project – from manufacturing
through to the installation in a
consumer’s home. Installers who
are part of the programme will be
demonstrating they are committed
to raising standards across the in-
dustry and delivering an outstand-
ing customer experience.
The programme was the centre-
piece of the Epwin stand at FIT
where a wealth of launch activities
took place. A series of masterclass-
es was held on all three days of
the show, giving installers infor-
mation on the programme and
providing an insight into its ben-
efits. The #takethepledge hashtag
helped spread the word about the
programme both in the exhibi-
tion halls and further afield. And
throughout the show, Epwin team
members were on hand to talk
installers through the programme
and sign them up.
The core aim of the programme
is to enhance loyalty and trust
between both fabricators and
installers along with their home-
owner customers by providing
clear, recognisable and measurable
standards for service and product
quality. Excellence as Standard
membership will also give in-
stallers training and development
opportunities plus access to the
Excellence as Standard Academy.
These benefits reflect installers’
quest for excellence that Sharn
Samra, Epwin Window Systems’
marketing director, says was
evident from their research. “Our
research found that most installers
place a very high emphasis on
personal development and en-
hanced reputation amongst their
customers as they know that these
elements are crucial to future
growth,” she says.
Alongside the training and de-
velopment opportunities, Excel-
lence as Standard members will
have access to lead