Pro Installer July 2015 - Issue 28 | Page 4

4 JULY 2015 PRO INSTALLER PRO NEWS www.proinstaller.co.uk TRADESMEN UNSUNG HEROES OF THE HOME They often get a bad rep, but the majority (90%) of tradesmen will go above and beyond their actual duties when it comes to keeping their customers happy. A study into 500 tradesmen revealed that many go that extra mile for the people they work for, and almost a quarter said they have taken a customer to hospital when they’ve had an accident. One in five have given first aid to a customer, one in 12 have taken a pregnant customer to the hospital when they’ve gone into labour; an impressive one in 20 have helped deliver a baby. Three quarters have taken time out of their busy schedules to spend one-to-one time with customers they think might be lonely or in need of some company, with one tradesperson saying he has cooked Christmas dinner for a customer before. The research commissioned by Origin, a British manufacturer of bespoke aluminium bi-fold doors, windows and blinds, found that many tradespeople are happy to do small things for customers that can make a big difference. In fact, 40% of tradesmen help out with DIY that is not part of the job they are doing, the same number help customers by carrying shopping for them and heavy items, while one in ten have taken dogs for walks. Ben Brocklesby, Sales and Marketing Director at Origin, said: “Tradesmen