Pro Installer January 2015 - Issue 22 | Page 45

45 PRO INSTALLER JANUARY 2015 PRO RECRUITMENT @proinstaller1 Appointment set to help boost Customer Service Team Apprenticeships ‘worth £34bn’ to the UK economy Apprenticeship schemes were on course to provide a £34bn boost to the wider British economy in 2014, according to a new piece of analysis. Leicestershire-based domestic and industrial door manufacturer, Hörmann UK Ltd has strengthened its sales and aftercare team with the appointment of Lisa Brook as sales office manager. Lisa brings with her a wealth of experience having previously held customer service roles at Mamas & Papas, Jacuzzi UK and Ellbee Ltd, where she oversaw the relocation of her department to new facilities in Barnsley. Her appointment bolsters Hörmann’s 16-strong sales office team which is responsible for managing all domestic orders from start to finish, as well as handling any aftercare enquiries. In her new role, Lisa will be looking to streamline the team’s order processing service, in addition to introducing a range of key performance indicators to increase productivity. Lisa commented: “Hörmann is a