Pro Installer August 2014 - Issue 17 | Page 36

36 AUGUST 2014 PRO INSTALLER FROM THE INSIDE www.proinstaller.co.uk A DAY IN THE LIFE OF AN INSTALLER As readers may recall from last month, I recently spent a couple of days working with a team of fitters, Terry and Alan, who work for a Sheffield-based company. The van and work attire are both provided by the company for which they fit. The job they were fitting was in Swallownest, a suburb of Sheffield in South Yorkshire. I was intrigued - as the products to be fitted were a four leaf set of uPVC Bi-Fold Doors. The job was to cut out some existing brickwork, fit the door and make good the reveals etc. During the loading process I noticed that particular attention was paid to ensure all of the components to the door and the trims were present. How many times do you arrive at a job to find missing components vital to the installation? Once we had completed the loading, we set off – with a stop on the way for bacon sandwiches which are considered an important part of the day! When we arrived, Alan introduced himself, Terry and me to Sally, the lady of the house where the installation was to take place. Sally kindly put the kettle on while I helped the fitters unload the van. The next thirty minutes consisted of a brief look at the job and the necessary requirements to get started. Lots of dust sheets were deployed and a make-shift curtain erected to contain as much of the inevitable dust as possible. How many companies employ separate builders to prepare and make good this type of installation? Out came the brick saw and, following some measurements of both the Bi-Folds and the window reveal using a level, lines were drawn on the wall to ensure the cut out would be square. There followed what I could only describe as like something from a desert storm with sound effects! The cutting out of the bricks took about thirty minutes, and the clearing up of the mess just as long. It was now mid-morning and according to both fitters and Sally, things were going according to plan. Now for the installation process. The fitters were obviously well-versed in working as a team and this showed as they started to fit the Bi-Fold Door. Do you always work in the same team or are team members swapped according to the particular jobs? They started with the outer frame. They stressed to me that the whole job could stand or fall on the correct fitting of the outer frame. For this installation, the bottom of the frame was to be level with the floor to prevent the children tripping over it. All of this was common sense to me but on occasions this can be overlooked. Setting the outer frame in place and fixing it was taken slowly and continual levels were taken leaving nothing to chance. Do you agree that the setting of the outer frame is critical? The stress and tension of the fitting of the outer frame led us to stop for lunch prior to the fitting of the four leafs of the door. Once they started the door leafs went in quite quickly. Both fitters reminded me of the benefit of taking their time Ticks all the boxes for a better business Become a VEKA or Halo Approved Installer for access to FREE homeowner leads, bespoke marketing materials and much much more. fitting the outer frame. The couplings from leaf to leaf were assembled and the door started to take on its own identity, much to the delight of Sally. As soon as the doors were fitted and operating to the satisfaction of the fitters, they appeared to go into auto pilot as they set about the making good around the area of the newly-fitted doors. Everything was sealed and waterproofed on the outside. Terry mixed the plaster and finish for the inside, making sure beforehand that all of the dust etc. was swept up so as not to stick to the finished plaster. Why is the fitting of Bi-Fold Doors one of a fitting team’s most unpopular jobs? I helped the fitters load the tools and rubbish onto the van, while Alan produced a satisfaction note and an invoice. Sally checked the work, signed the satisfaction note and gave Alan a cheque. I’m sure that there are numerous outcomes at the end of every job. Feel free to share them with us (danny@ clearview-uk.com) Next month, I will take a look at running your business from a mobile office.