PR for People Monthly MAY 2017 - Page 32

your flight, only to find the flight has been delayed. It’s like riding into battle in full armor, feeling the pound of adrenalin coursing in your veins, getting all pumped up, and then being told: WAIT. Being forced to wait will inevitably wear you down. On the battle field or on the tarmac, you could die out there sitting and waiting.

By playing the waiting game, eventually Fabius prevailed. And others, like Napoleon and George Washington, famously deployed the Fabian strategy and won decisive military battles.

Know this, many companies deploy the Fabian Strategy to win decisive victories over you. Disgruntled consumers who’ve been wronged are angry and hellbent to make a wrong right. Even on social media, companies will go quiet and ignore you, or delay and retreat. Odds are, more often than not, you, and I mean all of you, will get worn down, lose, your vim and vigor, and just go away.

If your complaint is big and has potential legal violations, then there are these entities where you can file your complaint:

USA.gov Consumer Complaints

- How to File a Consumer Complaint

- Steps to File a Complaint Against a Company

- File a Complaint About Online Purchases

- Dispute Resolution Programs

- Mandatory Arbitration Clauses

You can also file a complaint with:

The Better Business Bureau (BBB)

The Federal Trade Commission (FTC)

Your state Attorney General (Google Attorney General for your state.)

Econsumer.gov (if your purchase was with a foreign retailer)

While the complaints filed with the above-referenced agencies rarely result in legal action, they all become a matter of public record. This allows consumers to research these agencies to ascertain whether a given company has a particular pattern of complaint or a recurring practice of pissing off consumers.

Let’s say you’re angry because you’ve been wronged but the actual transgression is not illegal. There isn’t always a direct way to publish a complaint, so it can be found on the internet. That’s where Media Bitch has come to the rescue! If you have a bonafide complaint, then tell me. I won’t always be able to find a solution, but I will listen. I can tell your story and give it legs so it lasts a lot longer than a tweet. Losing your consumer rights? Been treated unfairly? Tell me about it! Got a story that bites! Ouch! Put Media Bitch in the header and send to prforpeople@gmail.com.

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