TABLE 2. IMPACT MANAGEMENT PRACTICES
% Not a
focus
Trying
Doing well
Get feedback from clients/beneficiaries
10
43
47
Identify specific beneficiary/client groups
and monitor if we reach them
11
48
41
Get feedback from front-line staff about
what works and what doesn't
16
44
40
Track direct short term outcomes for our clients
12
48
40
Include impact Key Performance Indicators
as part of our business KPIs
25
37
38
Report and discuss impact performance at the Board
15
34
38
Define a theory of change for what we seek to achieve
28
44
27
Train staff to understand their role in
delivering positive outcomes
16
58
26
Identify key steps in operations for us to
deliver to achieve impact