improved security operator journey map
IDEA
DEVELOP-
MENT
55
performance as mobile operator
regular performance
Possible negative scenarios
for Prototyping
1. Guard is late after his break /
lunch. Mobile Guard will be late
for his shift
2. Guard and Mobile Guard poor
work attitude (“lyasi tochit”).
3. Shift system malfunction.
4. Detention and Guard and Mobile
Guard are witnesses.
5. Guard and Mobile Guard find a
thread (bag, bomb, etc.)
6. Conflict of/with users.
7. Guard and Mobile Guard feel bad
/ health conditions — Guard will
replace Mobile Guard, Turnstile
operator will replace Guard.
8. Guard and Mobile Guard
suspicious
crowd
distracts
them (How will they solve the
problem?).