improved security operator journey map IDEA DEVELOP- MENT 55 performance as mobile operator regular performance Possible negative scenarios for Prototyping 1. Guard is late after his break / lunch. Mobile Guard will be late for his shift 2. Guard and Mobile Guard poor work attitude (“lyasi tochit”). 3. Shift system malfunction. 4. Detention and Guard and Mobile Guard are witnesses. 5. Guard and Mobile Guard find a thread (bag, bomb, etc.) 6. Conflict of/with users. 7. Guard and Mobile Guard feel bad / health conditions — Guard will replace Mobile Guard, Turnstile operator will replace Guard. 8. Guard and Mobile Guard suspicious crowd distracts them (How will they solve the problem?).