IDEA
DEVELOP-
MENT
finalizing idea
Team building Monitoring system for operator’s condition
Motivation + Education.
• Giving them an opportunity to be better: training in
first aid, antiterrorism training.
• Motivation through a game: you do better job — there’s
a chance to get a reward.
• Give knowledge of secret checks by administration.
• Searching challenges.
• System of person matching by some characteristics
useful for security. •
Change the system of shifts
From 12-12 to smaller parts to eliminate fatigue.
• Help guards to make routine less tiring and exhausting.
• An interactive digital table for shift scheduling.
• Tryouts in airports and other institutions. Maybe
make a network for these guards.
• A better breakroom environment for guards to relax
during breaks.
• Swapping their place of work with people
on registration.
• Circular change of activities.
• Relief operator.
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Make the profession more prestigious: ads, posters,
photoshoots.
Increase technological level of work.
Virtual reality training in different scenarios.
Ethic classes for operators.
Psychological counseling to help operators accept
the routine and cope with it in a healthy way.
Improve educational system by using graphic design
methods: visual information, graphic posters with
reminders.
Reward system
Money, extended holidays, social privileges.
• Making a system for guards’ motivation: not only
career but like competition.
• Notification like ‘Vitalya molodets’.
• Promote the profession on TV and put best operators
in ads.
• To have a system of reviews and public thanks
to guards on a website of metro.
• To put a ‘please rate us’ system for guards like they
have in MFC.
• A comparative list (for the best guard, etc) with rewards
or public announcements.
• Give them a chance to get promoted to new kinds
of work (in Metro department, but still better).
• Implement some star reviews in the Apps of Yandex.
• Discount system in some shops + bonus points
to spend.
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Improving the setting in which security guards
work
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Organize station space.
Monitor closely and promote friendly interactions
between guards, metro workers and policemen.
Change the task plan
Faster flow — rewards, avoiding crowds — rewards.
• Develop a system of threat levels that allows for less
attention to be paid in peace.
Outfits
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Make better shoes that will help with the full-day on
feet work.
Redesign their uniform.
Custom uniform by individual measures on completion
of education course.
After our brainstorming
sessions and research
analysis we had several
promising areas to
chose from.
We decided to take
up the operators’ shift
system as it seemed
as the area with
the most potential.
We had to keep in
mind our limited time
and resources so we
thought this topic was
our best shot.