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Frames in public places
( stadiums, metro, malls and etc.)
Existing frames cause stress
for many people
Create the feeling of intimidation
(guilty until proved innocent).
Many are intimidated by this
experience.
People are annoyed and irritated
with Metal detectors
To detect potential terrorist.
Many people feel like they are
suspected when innocent.
Removing stuff from the pockets is
very inconvenient.
To prevent terracts or other threat.
Guards tend to randomly pick
out people from the crowd for
additional security checks.
Valuable belongings could be
stolen, it’s long and holds the
queue back
So people feel safe while using
public transport or while visitng
public places.
Our society is very prejudiced and
posses many stereotypes which are
then enforced by the guards.
The tables near the Metal detectors
are poorly designed, usually only
1 table for 2 frames is used.
They slow down the flow of people
and waste their time. People have to empty the pockets
and bags before walking through
a frame. They detect all metal objects on a
person’s body so one has to put all
metal objects on the nearby table
to not confuse the frames. Because existing frames can’t
distinguish between weapons and
personal belongings (phones, keys,
coins, etc.).
Why cause distrust, discomfort? People fill Invasion of personal
comfort zone. The presence of an observer is
noticeable to humans. User Experience of communication
with technology & security
workeris far from Invisible design. Interaction with them creates
barriers on person track.
More women feel intimidated by
this experience that men Because they feel more vulnerable
when confronted by the male
guards than men do. Most guards look quite aggressive
and thus intimidating to those who
posses less physical strength. The guards are also experiencing
stress caused by the frames. The way frames operate puts a lot
of responsibility on those operating
them.
Why is it inconvenient to pass
through the frame if you are a non-
standard: tall, fat, in a wheelchair,
pregnant, etc.? There is a fixed standard size of
72x200, most fit for it.
The most intimidating part is
the person behind the detector
People are mostly intimidated by
a person near the frames
Easy to make / easy to filter passing
/ easy to inspect.
This person has a right to check
your belongings and usually will do
it in an impolite way.
Because they are afraid that guard
will pick them out of the crowd and
start the inspection.
Why the design does not adapt
/ does not change under passing?
It is fixed on the floor.
Metal detector operators usually
acts similar to a cop and cops
usually treat civils as their
enemies.
Because they are not sure how
the whole system works and how
guards pick people from the crowd.
Why is it fixed like that? Where is
the “brains”?
The operation of these frames is
imperfect and can’t eliminate the
human factor of guards, so it’is
subjective and often discriminative.
There is no special thought put
into these tables, space constrains
also play the role since usually
only one tables for two frames is
used.
Many people find existing frames
uncomfortable
Why is it like that?
There is a light indicator is sides,
“brain” in the top.
Creation of expectation of
undue attention in the context of
suspicion.
Do not fit organically into
the surrounding space.
The process of operating these
frames puts most of the duty on
the operator rather than on device.
Why is the indication on the sides,
if it does not clearly show where
and which item inside?
It is a Russian tradition, I suppose.
People with power will abuse it and
public will try to stay away from
these people.
Because it seems like guards are
picking people spontaneously.
Because there are no explanation
of the reasons why guards are
stopping and checking YOU.
Because guards are not taught
to do so and there is no such
instruction.
Frame operator is necessary Because the frame itself can only
detect metal objects which are not
the only potentially live threating
objects. The frame itself can not detain
a person in case if potential
threat was detected. Because technology is not
developed to the extent when it
would substitute the human labour
completely. Even if such technology exists, it
would be much more expensive
than human labour
People scanning security frames
cannot work properly without help
of professional steward Human factor is important during
the work with scanning frames. The equipment has the ability
to break, to be buggy. Moreover
this types of frames are not
capable to consider human
emotions. Settings for these machines allow
only to define different amounts
of metal (aluminium/gold/etc);
however they are not able to read
the expressions and emotions of
people. That’s why the work of
the employees is important while
working with these equipment,
as people can take the person’s
excitement and anxiety before
going into the building and prevent
an attack.
The Metal detectors are bottle-
necking people They are positioned too close. There are technological
limitations in these particular
frames. The installed frames are cheap
and have been chosen thanks
to the corruption schemes. Public doesn’t hold officials
accountable.
Huge queue before passing
scanning metal detectors When people should be properly
inspected, through these metal
detectors should pass only one
person at a time, the next one
should wait until the security guard
inspects the person after passing
the frame. Key point of the work of
the scanners is to detect certain
amount of metal. This detector
is working depending on the
properties established depending
on a type of work which they
have to carry out. The possibility
of scanning people 40-50 p per
hour. Person is working behind
the scanner. Steward is obliged to examine
the people personally. Because the machine has
the property to break and not
to work. Moreover these machines
cannot read out human emotions.
Why there is a crush around?
The process of passing through
the frame is not optimized. The space in which the inspection
takes place and the inspection
process itself are not optimized
for a quick check and the passage
of a large number of people. Why Look pathetic? Bad visual design, communication
design. The goal was not to make high
quality industrial design (especially
the visual component). Requires additional investments, in
what it seems there is no need. Requires additional investments,
in what it seems there is no need. Utilitarian applying. In the process that performs this
object, only the utilitarian value is
nested. No pursuit to design high culture. Mentality, values.
Why is the sound indication so
irritating? To attract the attention of the guard Why does his attention need? To search / identify threats Why is a person / his
incomprehensible things a threat? The guard does not know what is
there / does not see the scan. Why there is no scan technology
in the security frame? Sound is a cheaper technology.
And the scan is expensive Why cheap technology is used
to create security systems?
Why is the sound indication so
irritating? This is the easiest set of sounds. It
takes little memory. Why is there not enough memory
for sound in the device? Memory is needed for other
functions. For example, on the pre-
installed programs. Why is a lot of space need for it? They are many: from 16 and more. Why is so many? To facilitate setting the machine
in place. Why, when the device is stationary
(does not move to other points),
and is configured once?
Frames cause stress more when
they are placed near entrance Because it slows people down. Because they need to make
additional movements. Because people pass through
the entrance gates and sometimes
frames stand not in front of the
person, but dioganally. Because the width of the gates
might be different from the width of
the passageway. People don’t feel the need
for frames Because it seems that they are not
working. Because even with frames there
are terrorists in the shopping malls
and metro. Because terrorists find new ways
of hiding themselves. Because terrorism is not about
killing people, it’s about scaring
them. Existing frames create danger
of terrorism It would cause more damage if a
bomb went off in front of the frames
than if it blew up inside the building. The frames create a so-called
“bottle neck”. They create crowds and jams
of people before them, thus
collecting a lot of people
condensed in one small space. The frames only allow one person
to go through at a time, which
significantly slows down the flow.
The inspected person performs
a series of actions, on each of
which there can be a delay, or
the need to repeat, that delays
the next person, people interfere
with each other.
So people spend money on public
transport or on social events.
The verification steps are carried
out in a confined space in which
the activities of the inspected
intersect.
People are in a hurry, they do
not wait until going ahead has
completely finished the procedure.
The number of actions performed
and the resources (space, officers,
etc.) aimed at operating these
actions (in combination with
the flow of people) is not balanced.
They does not care about
protecting people
Because that’s the point of
terrorism and that’s how they can
become more powerfull.