For this project, we managed to
interview
professional
security
guards and security frame operators
to be able to analyze the experience of
frame exploitation not only from the
perspective of the user, but also from
a professional side.
These interviews will help our
team to analyze potential problems
with security frames exploitation
encountered by professionals.
Interview findings
Stewards reported that they find
security frames ineffective and that
they serve more for a flow control,
whereas the airport guard claimed
that frames are effective and
necessary.
Stewards reported that they have
never been given instructions about
security frames exploitation, while
security guards in airports are obliged
to get trained how to use these frames
and other technical equipment
and how to do manual inspection
following the 104 and 224 standards.
Stewards
reported
that
they
encounter following problems:
1. Frames react on manual metal
detector which means that
steward would have to step back
and that would cause people to
get crowded inside the frame.
RESEARCH
STAGE
2. Frames make continuous sound
because many people enter the
frame at the same time because
they think that it will reduce the
inspection time.
3. People forget their personal
belongings on the table.
Airport guard said that there are no
drawbacks.
Stewards suggested that the following
changes will improve the experience
of frames exploitation:
1. To attach some kind of hurdle so
only one person could enter the
frame.
2. To adjust frame’s sensitivity so
it doesn’t react on small coins
because when people place them
on the table it takes a lot of time
to remove it.
Airport security guard suggested :
1. To have a frame which would scan
and detect not only the presence
of excessive amount of metal and
its approximate location, but so it
shows the exact location and the
shape of its object.
security frames exploitation report: stewards & security
guards
According to the research
findings, we have following
statements:
• Security system and
security guard training
in the airports are taken
more seriously than in
stadiums.
• Human factor can not be
eliminated.
• Security
training
educational system is
specific for each area
(airport, stadiums, metro
and etc)