FY 2011 Popular Annual Financial Report FY 2011 Popular Annual Financial Report | Page 16
“ In a tight economy,
helping suppliers find
Strategic Support
B
contracting opportunities is
crucial to the community.
”
Arlingtonwebstore.com, where shoppers were able to purchase
Besides investing time, energy and money into bettering the
Super Bowl XLV and World Series memorabilia, as well as make tax-
community, the City also focuses on improving its efficiency.
deductible donations to support expanding public library materials or
Customer Driven
scholarship funds.
Arlington created the Supplier Portal to make it easier for area
Because Arlington is so customer focused, the City made a point
businesses to participate in the City’s bid and proposal processes. “In
to celebrate Customer Service Week and congratulate at least 50
a tight economy, helping suppliers find contracting opportunities is
employees who completed customer service training programs in the
crucial to the community, and ultimately benefits Arlington’s object of
prior year. The City’s Workforce Services Department offers several
open competition,” said purchasing manager Debra Twinam.
training classes in customer service to ensure that it maintains a high
level of service.
Arlington also involves residents through its Municipal
Volunteer Program (MVP), which enhances citizen participation in
City government and helps residents assist City departments in
strengthening service delivery. MVP had a great year by increasing
the number of volunteers by 10 percent in 2011.
By the Numbers FY 2011
901
Employees Enrolled in Wellness Programs
3,951,509
City of Arlington Website Visits
19,219
IT Work Orders Processed and Closed
198,877
Action Center Calls Answered
80,964
Employee Payroll Paychecks Issued
iPhone and Android apps, and a mobile website prior to hosting
241
Public E-mail Nixle Alerts Sent
Super Bowl XLV. With more than 700 pages of content and many
24
E-Arlington City Newsletters Published
capabilities, residents can do things like request building permits,
79
Original Public Meeting Broadcast Hours
pay traffic tickets, or search for jobs on the mobile applications. Not
$20,711,295 Municipal Court Revenue Collected
forgetting that Arlington is a travel destination, visitors can book hotel
$952,557
The Supplier Portal allows vendors to register their businesses
with the City, upload and store certificates, enter appropriate
commodity codes, and be notified about potential bid opportunities.
Staying on the cutting edge of technology, the City launched
Arlington Tomorrow Foundation Grants Awarded
rooms or check out the entertainment guide.
Additionally, Arlington launched an online store,
Popular Annual Financial Report for 2011
16
“Challenge, Change, Celebrate, Congra