FY 2011 Popular Annual Financial Report FY 2011 Popular Annual Financial Report | Page 16

“ In a tight economy, helping suppliers find Strategic Support B contracting opportunities is crucial to the community. ” Arlingtonwebstore.com, where shoppers were able to purchase Besides investing time, energy and money into bettering the Super Bowl XLV and World Series memorabilia, as well as make tax- community, the City also focuses on improving its efficiency. deductible donations to support expanding public library materials or Customer Driven scholarship funds. Arlington created the Supplier Portal to make it easier for area Because Arlington is so customer focused, the City made a point businesses to participate in the City’s bid and proposal processes. “In to celebrate Customer Service Week and congratulate at least 50 a tight economy, helping suppliers find contracting opportunities is employees who completed customer service training programs in the crucial to the community, and ultimately benefits Arlington’s object of prior year. The City’s Workforce Services Department offers several open competition,” said purchasing manager Debra Twinam. training classes in customer service to ensure that it maintains a high level of service. Arlington also involves residents through its Municipal Volunteer Program (MVP), which enhances citizen participation in City government and helps residents assist City departments in strengthening service delivery. MVP had a great year by increasing the number of volunteers by 10 percent in 2011. By the Numbers FY 2011 901 Employees Enrolled in Wellness Programs 3,951,509 City of Arlington Website Visits 19,219 IT Work Orders Processed and Closed 198,877 Action Center Calls Answered 80,964 Employee Payroll Paychecks Issued iPhone and Android apps, and a mobile website prior to hosting 241 Public E-mail Nixle Alerts Sent Super Bowl XLV. With more than 700 pages of content and many 24 E-Arlington City Newsletters Published capabilities, residents can do things like request building permits, 79 Original Public Meeting Broadcast Hours pay traffic tickets, or search for jobs on the mobile applications. Not $20,711,295 Municipal Court Revenue Collected forgetting that Arlington is a travel destination, visitors can book hotel $952,557 The Supplier Portal allows vendors to register their businesses with the City, upload and store certificates, enter appropriate commodity codes, and be notified about potential bid opportunities. Staying on the cutting edge of technology, the City launched Arlington Tomorrow Foundation Grants Awarded rooms or check out the entertainment guide. Additionally, Arlington launched an online store, Popular Annual Financial Report for 2011 16 “Challenge, Change, Celebrate, Congra