TECHNOLOGY
underground situations where operators
require specific training. What makes this
application so important is the fact that, as
they say in physics, the act of observation
changes what is being observed,” he continues.
“This is human nature, and is true of any
industry, not just mining. Basically, if you
directly observe an employee — you go down
to where they are working underground —
and they see you, they will work as they were
trained to and not necessarily the way they
do on a daily basis. And then as soon as you
leave, they will go back to how they normally
operate. Using the data, we can identify which
operators may need additional training or
coaching, and then point the customer in the
right direction.
“At the JoySmart Services Centre, we have
an extremely dedicated team of product
trainers who oversee all our training, from
operator training through to technical
training,” says Papenfus. “This includes a
theoretical component as well as a practical
component where we simulate problems tha