1. Complaints are routed to the appropriate organization responsible
for investigating them;
2. Complaints are investigated and the complainant is contacted
expediently;
3. A Noise Complaint Questionnaire is completed for all noise
complaints received;
4. The complainant is made aware of the unit mission and informed
that every effort will be made to address the problem;
5. A copy of the completed Complaint Questionnaire and the
noise‐generating activity’s response is provided to the Public Affairs
Office (PAO) and the Environmental Department. If necessary, the
complaint or attendant concerns will be forwarded up the chain of
command for review.
Environmental Department will:
1. Review noise complaints and coordinate response with the PAO.
PAO will:
1. Review all reported noise complaints;
2. Assist units and facility managers in responding to complaints and
required follow‐up to resolve public concerns to the maximum
extent practicable;
3. Maintain a log of all noise complaints for future reference.
Facility Point of Contact will:
1. Receive noise complaints and complete Noise Complaint
Questionnaire, while talking to the Complainant.
2. Investigate complaint‐causing activities with personnel involved in
activities described in the complaint. Determine if the complaint
involved mission‐related training or non‐routine tasks, and whether
any unusual circumstances existed that may have led to the
complaint.
Background Report
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