which personality he would have
that day. One day he would walk
into the office and be your best
friend, shaking hands, patting backs,
asking how your family is doing, and
the entire office would perk up. The
next day he could come in so
grumpy that no one wanted to be
near him. His attitude in the first
two minutes after walking in the
door would set the tone of the entire
office for the rest of the day.
In a service business, you can’t
afford to be an Eeyore. Patients will
not want to come back to see you,
they will not say good things to their
friends who might need your
services, they will be more likely to
sue you if something goes wrong,
and they will not leave you a good
online review. OUCH!
Patients love the doctor who is
more like Tigger. Tigger rubs off on
everyone immediately. Patients are
happy to see you, they tell their
friends what a great doctor you are
and how great your bedside manner
is, they send you referrals and when
they take the time to write an online
review, it will be a good one. People
are much more likely to leave Eeyore
“ Smiling causes
those around you
to smile. It is an
instant pick me up.
Frowning is also
contagious, it will
causes others to
frown. Test it out.
Smile at someone
and see if they
smile back.”
Dr. Cory S. Fawcett
a bad review, than to leave Tigger a
good review. Bad news travels faster.
The office staff feel the same
effects. No one wants to work with
Eeyore. It’s hard enough to have to
put in a long day at work without
having to contend with a cranky or
gloomy doctor. The things you say
and do set the tone for the entire
office and that mood lasts the entire
day. Tigger is unlikely to be labeled a
disruptive physician, as long as he is
not bouncing off the ceiling.
I recently wrote an article about
the importance of smiling, how
contagious it can be and how it
affects everyone nearby. You can read
it here: https://drcorysfawcett.com/
a-smile-can-change-everything/
Smiling causes those around you
to smile. It is an instant pick me
up. Frowning is also contagious, it
will causes others to frown. Test it
out. Smile at someone and see if
they smile back.
Before you walk into the office next
time, stop outside and take a few
deep breaths. Let go of all the things
that are bothering you and leave
them outside. Put a big smile on your
face and open the door as Tigger.
Your office staff will be so happy you
did. Just don’t bounce too high.
Find more helpful information from
Dr. Cory S. Fawcett by following his blog,
Prescription for Financial Success, at
DrCorySFawcett.com or by reading his
books in The Doctors Guide Series.
Read this and other articles at
www.PhysiciansOfficeNews.com
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