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ARE YOU A TIGGER OR AN
EEYORE AT THE OFFICE?
By Dr. Cory S. Fawcett,
Most everyone is familiar with A. A. Milne’s characters
from The House on Pooh Corner. Eeyore is always down
and depressed, moves and talks very slowly, thinks
everything is bad and getting worse, and drags everyone
down with him. Tigger, on the other hand, is always the
life of the party, he is constantly smiling, moving and
talking rapidly, dancing and jumping and bringing
everyone’s attitude up a notch. Tigger is fun, fun, fun, fun,
fun. If you asked each of your office staff which one of
these two characters best describes you, what would they
say? Is that the answer you want to hear?
How do you feel when you walk into an office and are
greeted by a receptionist with a big smile, a happy face
and a cheery attitude?
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How do you feel when you walk into that same office
but are greeted by a receptionist who is frowning, grumpy
and mean?
I bet I know which of these receptionists you would
choose to greet the patients in your office.
Your attitude goes a long way toward setting the tone
in your office. If you are grumpy, your office staff will
be grumpy also. If you are happy and upbeat, you will
pull those you come in contact with up with you. So
which do you want; an upbeat office or a grumpy
office? Which do you have now?
I worked with a physician who alternated between
these two personality types. Everyone in his office was
on pins and needles each morning waiting to see
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