FOCUS
HAPPY MONDAYS TO YOU!
When companies use algorithms and modern HR-tech
to measure smiles at work, it leads to better employee
engagement and higher productivity
Arjun Shankar
Chief Corporate Management
Services Offi cer, NIIT Limited
W
hat’s the biggest people challenge that
even some of the best corporations
in the world face? Talent acquisition
and retention is perpetually a top agenda
item. We all know how employee engagement,
happiness and sense of ownership are directly
proportional to people productivity at work
and that’s why employee satisfaction remains
a priority for all businesses.
Tools of the Future
It’s hard to gauge what’s happening
on the floor in distributed offices without
comprehensive real-time data from as many
sources as possible. Besides, it’s best to
respond to a situation as soon as it occurs
and not 12 months down the line. That’s what
some of the predictive intelligence and HR bots
have begun to do. They raise an immediate
red fl ag on concerns to allow organisations
to focus their efforts. AI tools can help in
improving the employee experience in the
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| Vol. 10 Issue 2 • FEBRUARY 2019, Delhi NCR
areas of development, training, collaboration
and teamwork.
Investing in People
When you have machines to do such
analysis and process automation, it leaves
the HR more time to focus on individual
connects and drafting innovative methods
to boost employee productivity. There is
literature that AI rules out unconscious bias
in promotions and reviews, it empowers
the HR and managers to identify skills gap
and match the training requirement for the
employee. These include soft skills, basic and
advanced up-skilling. Also, when a manager
points out a pattern of non-performance in his
team member, Machine Learning can display
effective solutions that have worked for other
teams as well. This data-fuelled solution can
be mapped with the individual’s personality
and learning curve to determine best suited
methodologies. Also, when learning gets fun,