Figure 4. Press Ganey patient satisfaction overall nursing score
Press Ganey Patient Satisfaction Overall Nursing Score
95
90
85
80
Trend Line
75
Score
CY 11 CY 12 CY 13 CY 14 CY 15 CY 16 CY 17
87.6 89.1 92.2 93.3 91.3 91.8 91
impact the patient experience for knee and hip TJR
illustrates all three of these components. The specific
concepts and interventions can inform nursing prac-
tice in almost any care setting.
REFERENCES
American Nurses Credentialing Center. (2017). 2019 Magnet® application
manual. Silver Spring, MD: Commission on Magnet® Recognition.
Bernasek, T. L., Thatimatla, N. K., Levering, M., & Haidukewych, G.
J. (2013). Effect of immediate weight bearing on abductor repair and
clinical function after THA through a modified Hardinge approach.
Orthopedics, 36(3), e266-e270. doi:10.3928/01477447-20130222-12
Brennan, C., & Parsons, G. (2017). Enhanced recovery in orthopedics: A
prospective audit of an enhanced recovery program for patients undergo-
ing hip or knee arthroplasty. Medsurg Nursing, 26(2), 99-104.
Christelis, N., Wallace, S., Sage, C. E., Babitu, U., Liew, S., Dugal, J., …
Myles, P. S. (2015). An enhanced recovery after surgery program for hip
and knee arthroplasty. The Medical Journal of Australia, 202(7), 363-368.
Gwynne-Jones, D., Martin, G., & Crane, C. (2017). Enhanced recovery
after surgery for hip and knee replacements. Orthopaedic Nursing, 36(3),
203-210. doi:10.1097/NOR.0000000000000351
Ibrahim, M. S., Alazzawi, S., Nizam, I., & Haddad, F. (2013). An
evidence-based review of enhanced recovery interventions in knee
replacement surgery. Annals of the Royal College of Surgeons of England,
95(6), 386-389. doi:10.1308/003588413X13629960046435
McCann-Spry, L., Pelton, J., Grandy, G., & Newell, D. (2016). An inter-
disciplinary approach to reducing length of stay in joint replacement
patients. Orthopaedic Nursing, 35(5), 279-298.
Raut, S., Mertes, S. C., Muniz-Terrera, G., & Khanduja, V. (2012).
Factors associated with prolonged length of stay following a total knee
replacement in patients aged over 75. International Orthopaedics, 36,
1601-1608.
Susan Gross is the director of a 30-bed orthopedic unit at Lehigh
Valley Health Network (LVHN), Allentown. Susan has spent
28 years in orthopedic nursing. Susan holds a Master in Health
Care Administration from Walden University and a BSN from
DeSales University. She is a member of the National Organiza-
tion and local chapter #177, AMSN, as well as the NAON.
Sharon Benko is the LVHN patient care coordinator. Sharon
has 15 years of orthopedic nursing experience. She is pursuing
her BSN. She is certified in medical-surgical nursing and niche
certification.
Tracey Silfies is the patient care specialist for three medical/
surgical floors at LVHN. She received her BSN from Penn State
University and MSN in education from Walden University.
Tracey has 28 years working primarily with orthopedic patients.
Scott Croonquist is VP for patient care services at LVHN, Cedar
Crest. He spent 15 years as a Magnet appraiser for the ANCC
Magnet Recognition program. He is a member of the American
Organization of Nurse Executives, American Nurses Associa-
tion, and Sigma Theta Tau.
Megan Howard has been the orthopedic clinical team leader at
LVHN for the last eight years. She is a 2005 graduate of the
University of the Sciences in Philadelphia with a BS in health
sciences and a master’s degree in physical therapy. In 2017,
Megan presented a poster on mobilizing total joint replacement
patients on post-operative day zero.
Keelia Mailander is a clinical staff nurse on the orthopedic unit
at LVHN. She graduated from Wilkes University in 2013 with a
BSN and pursuing her master’s degree in nursing education from
Penn State University. Keelia serves on the unit interdisciplinary
and education committees.
Issue 73, 2 2018 Pennsylvania Nurse 9