Palm Beach Undergrounding Master Plan COMPLETE MP Online-v4 | Page 170

¾ ¾ During the construction phase of the project, specific communications can be made with affected residents and businesses to keep them informed of the progress and to coordinate how they may be affected throughout the construction phase. Town Communications The Town and UUTF will require regular communications with residents and businesses Town-Wide using various mediums to ensure regular updates are being delivered. This includes the utilization of direct mail, email services and online communications. Our surrogates would be provided talking points and messages that they can use to share with their contacts. ¾ ¾ Printing of direct mail, brochures and fact sheets to provide residents information about the project. This includes the distribution of a Town-Wide undergrounding newsletter to share updates and issue specific cards to notify or update residents and business owners. ¾ ¾ Neighborhood by neighborhood updates as the project progresses, including progress reports, alerts and completion of milestones and goals. ¾ ¾ Email communications to share information, updates, or alerts that need to be quickly shared. 148 | CHAPTER TEN ¾ ¾ Consistent updates to the website to provide fresh and new content as well the utilization of social media to share information. The undergrounding project has a Facebook page and the Town has a Twitter feed that can be used. Facebook and online ads about community presentations that are occurring to encourage participation. ¾ ¾ Guest editorials into the Daily News from the Town Manager, Public Safety officials, and experts. Media Relations The media can provide opportunities to get information out and share details. The outreach can include story opportunities and interviews with stakeholders, surrogates and third party groups. ¾ ¾ Provide the Palm Beach Daily News regular press releases on new information, as well as present opportunities for stories or interviews. ¾ ¾ Keep an open dialogue with the Condo News and Palm Beach Daily News to ensure factual information is presented. ¾ ¾ Work with other news outlets with reach into the Town or national or regional magazines and periodicals that have an interest in undergrounding. ¾ ¾ Letter to the Editor program that focuses on our messages and facts about undergrounding, by helping residents that want to share their experiences. TOWN OF PALM BEACH