Palestine Chamber Magazine 2018-2019 - Page 49

47 PA L E S T I N E C H A M B E R.O RG Q A Who in the family started the business? Susan and I (Andy Jones) started the Red Hat Rent- als while I still worked for Houston Lighting & Power (HL&P)at the Limestone Generating Station. Q A Why/how was this profession/ industry chosen? While I was working for HL&P, the State of Texas decided to deregulate electricity in the late 1990’s. It was my opinion my job would be affected at some point. My wife and I put together a game plan to identify and open a business while still working for HL&P. It was my plan to have a business up and running for five years before my job was affected. I looked at several business and the one that fit best was equipment rental. After visiting several rental stores and attending a Rental Show we opened the doors to our first rental store in Fairfield. A year later, we opened the Ath- ens store and three years later we opened the store in Palestine. Q A Red Hat Rentals Tell us how the younger gen- erations got involved. In 2001, my younger brother, Billy Jones, came into the busi- ness as owner. In 2005, we needed a store manager for the new Palestine store. Our son, Bryan, was work- ing in Marble Falls but was looking to get back closer to home. Bryan accepted the store manager posi- tion and his wife, Jennifer, accepted the event manager position. Now, our grandsons have grown up in the business and work on weekends and in the summers. It is very satisfying to know Red Hat Rentals has grown to include three generations of Joneses. Q A What is your business philoso- phy? Our philosophy is to provide the proper rental tool to solve the customer’s problem. Our num- ber one objective is to listen and ask questions in order to understand issue or problems the customer wants to solve. Even on the party side, we must really understand what the customer wants before w e can offer the customer the products or equipment the customers needs. Q A What does it mean to you as a family to work together? It means having a tighter bond with those family members. It means learning and sharing with family. Q A Any predictions/future plans to continue the business for the next generation? I’ve learned that prediction is a hard thing to do. Right now, I am happy working with my wife, my brother, my son and my grandkids on a part-time basis. I am also having a great time working with my daugh- ter Amanda in our new business in Tyler called Tyler Tents and Events. Q A Favorite business/life quote? Do not be embarrassed by your failures. Learn from them and start again. -- Richard Branson