Procedures FY16 FY17
Cardiac Cath Lab Procedures 1,740 3,957 EP Lab Procedures 1,643 2,013
Non-Invasive Cardiology Procedures 5,491 6,059 Transesophageal Echocardiogram ( TEE ) 380 651 Transthoracic Echocardiogram ( TTE ) 4,115 4,707
Mean Score ( FY17 )
Overall Satisfaction 87.3 %
Overall Satisfaction with Physicians
Likelihood of Recommending Center
86.2 %
87.5 %
Source : Press Ganey Associates , Inc ., Outpatient Patient Satisfaction
Patient Satisfaction
Total number of patient registrations ( FY17 ):
8,474
Baylor Heart and Vascular Services at Fort Worth collaborates with Press Ganey Associates , Inc . to measure patient satisfaction across the patient experience continuum . The goal is to support patient satisfaction that reflects service excellence as those outcomes have a direct correlation to quality and safety outcomes .
Patient satisfaction scores and comments are regularly reviewed by Board of Managers , hospital leadership , hospital care teams , and medical staff in order to focus improvement efforts and monitor subsequent actions that reflect expected results and become hardwired as a standard of practice . Additionally , positive comments are shared with the team to recognize success and service excellence .
The scores above represent the outcomes of the ambulatory surgery patient experience for Baylor Heart and Vascular Services at Fort Worth ; specifically patients who have received cardiac care that originated on the sixth floor of Baylor Scott & White All Saints Medical Center – Fort Worth .
BAYLOR HEART AND VASCULAR SERVICES AT FORT WORTH
“ The past year for our heart program in Fort Worth was an incredible success . Historic growth was realized across our entire service line . Many “ firsts in Texas ” were celebrated . Patient satisfaction excelled . Quality care was provided for many complex cardiac patients , evidenced in our outcomes . Working collaboratively with the multidisciplinary care team at Baylor Scott & White All Saints Medical Center – Fort Worth , cardiologists on the medical staff at Baylor Heart and Vascular Hospital at Fort Worth were able to develop new programs and services ; elevating the bar for excellence in complex cardiovascular care in Fort Worth . We are confident that through our deep commitment and dedication to collaboration and innovation , we will continue to provide an environment for highly compassionate and quality cardiac care like no other place in the area . We hope to lead in the delivery of quality cardiovascular care in Fort Worth by embracing these key , shared values . ”
Mohanakrishnan Sathyamoorthy , MD , FACC
Chief of Staff , Chief of Cardiovascular Division – Baylor Scott & White All Saints Medical Center – Fort Worth Medical Director of Cardiology – Baylor Heart and Vascular Services at Fort Worth
Baylor Heart and Vascular Hospital at Fort Worth ( BHVH FW ) is licensed as an ambulatory surgery center ( ASC ) by the Texas Department of State Health Services ( TDSHS ) and operates as a hospital outpatient department of BHVH ’ s licensed hospital in Dallas pursuant to the Medicare providerbased facility regulations . BHVH FW is located in the same building as Baylor All Saints Medical Center at Fort Worth ( BAS ), which operates as a separately licensed hospital . Baylor Hamilton Heart and Vascular Hospital includes joint ownership with physicians .
OUTCOMES 2017
71