Outcomes 2017 - Baylor Heart and Vascular Services FY2017 | Page 7

Our Mission Circle of Care To operate an integrated heart and vascular health care delivery system, founded as a Christian Ministry of healing, which exists to serve people by offering a continuum of quality service committed to quality care and patient safety, medical education, research and community service. Our Values The values for Baylor Jack and Jane Hamilton Heart and Vascular Hospital, together with Baylor University Medical Center at Dallas and Baylor Scott & White All Saints Medical Center – Fort Worth, guide our actions as we remain faithful to our mission and work toward our vision. Integrity ������������ Conducting ourselves in an ethical and respectful manner Servanthood ������ Serving with an attitude of unselfish concern Teamwork ��������� Valuing each other while encouraging individual contribution and accountability Innovation �������� Discovering new concepts and opportunities to advance our mission Stewardship ������ Managing resources entrusted to us in a responsible manner To do that, we support and care for patients as individuals. We promote a healing environment in which members of the health care team work together as one for the benefit of the patient. We adopt best practices and industry standards that support and sustain a patient-centered culture. During the strategic planning process, the leadership at Baylor Heart and Vascular Services at Dallas and Fort Worth uses the Circle of Care as a framework to identify the principal factors that will determine success relative to sustainability, taking into consideration the organization’s position in the marketplace and its competitors. Excellence ��������� Delivering high quality care while striving for continuous improvement Our “Circle of Care” encompasses our mission, vision, and priorities, and places our patients front and center. Our mission supports this patient-centered approach. We recognize that there are four key areas of excellence that must be in place to make patients our number one priority: people, quality, service and fiscal stewardship. 5