OVERALL HOSPITAL RATING PATIENT SATISFACTION
5 out of 5 stars 5 out of 5 stars
PATIENT RATING Only 215 hospitals nationwide were granted
5-stars rating for patient satisfaction for 2017.
Patients who gave a rating of 9 or 10 on a scale
of 0 to 10
87%
Baylor Hamilton Heart and Vascular Hospital
72%
74%
National Average
Texas Average
0
20
40
60
80
100
Centers For Medicare & Medicaid Services (CMS)
5-star Ratings for HCAHPs scores, as noted
by CMS include:
• Overall Hospital Rating
• Strongly Recommend to Others
• Nurse Communication
• Staff Responsiveness
• Care Transition
BHVH National
Average Performance
Category
Patient Experience 95% 89% Better than the
national average
Readmission-AMI (Excess Days in Acute Care after Hospitalization
for Acute Myocardial Infarction) 2.5% 6.9% Better than the
national average
Readmission-HF (Excess Days in Acute Care after Hospitalization
for Heart Failure) 0.1% 4.7% Better than the
national average
Readmission (Hospital-Wide All-Cause Unplanned Readmission) 14.5% 15.3% Better than the
national average
MEASURE GROUP
CMS HCAHPS Summary Star Ratings based October 1, 2015 through Sept 30, 2016 and released Aug 2017
ANNUAL “BEST CARE CONFERENCE”
Momentous changes ongoing in health care, and specifically cardiovascular care, prompted the Baylor Scott & White
Health Cardiovascular Governance Council to create the annual Cardiovascular Best Care Conference and a quarterly
newsletter. The overarching goal of the conference is to keep cardiovascular physicians on the medical staff informed and
up-to-date on how the rapidly changing health care environment affects them and the organization. In addition, the
conference’s purpose includes:
1. Drive awareness of current service line issues, highlight successes
2. Action planning: developing cardiovascular strategies
3. Drive team work across functional cardiovascular areas: networking, integration, coordination
The most recent conference was held in May 2017 and attracted the largest audience to date with more than 150
participants representing all areas of cardiovascular services, leadership and medical staff. Participants rolled up their
sleeves to plan strategically and set goals for the cardiovascular service line. Mr. Jim Hinton, Baylor Scott & White Health
CEO, set the tone with an overall organizational update while keynote speaker Commander Mark McGinnis, U.S. Navy
SEAL officer, spoke on the attributes of leadership. In earlier conferences, the attendees heard from notables such as Ben
Harder from U.S. News & World Report for a special presentation on Public Reporting and Rankings as well as from key
Baylor Scott & White Health leaders and a member of the Texas legislature.
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