Outcomes 2016 - Baylor Hamilton Heart and Vascular Hospital FY 2016 | Page 5

Welcome to Our Outcomes Book for Fiscal Year 2016
This book celebrates the past fiscal year’s successes by focusing
on “measurement in innovations.” As you’ll see, everyone
at Baylor Jack and Jane Hamilton Heart and Vascular
Hospital demonstrates a dedication to measurement in many
ways, constantly searching for ways to continually improve,
benchmarking our performance against similar specialty
hospitals and programs throughout the country, and striving
for excellence in all that we do to care for our patients.
The past year saw strategic expansion of cardiovascular services
at Baylor Hamilton Heart and Vascular Hospital and Baylor
University Medical Center at Dallas. This enabled us to remain
on the forefront of many heart and vascular innovations.
Nowhere was this more evident than in Tarrant County where
our efforts focused on collaborating with Baylor Scott &
White All Saints Medical Center – Fort Worth to build on its
solid heart and vascular program and expand its access to our
extensive resources of knowledge and expertise. The goal is to
provide excellent service and quality care to patients who look
to Baylor Scott & White – Fort Worth for heart care.
Thanks to the hard work and foresight of many key staff, we
were able to successfully navigate the choppy waters of health
care change in reimbursement and funding that negatively
impacted many other providers. This enabled us to continue
on our trajectory of growth and to invest millions of dollars in
upgrading equipment and acquiring new technology. Through
strong governance and leadership, our diligence and foresight
paid off. Our guiding beacon in 2016 was the Institute for
Healthcare Improvement’s (IHI) “Triple Aim” and its critically
important value proposition that incorporates both quality
and cost.
As President and Chief Nursing Officer of Magnet® recognized
Baylor Hamilton Heart and Vascular Hospital, it is critical
to keep our Care Model (see below) as a foundational model
to help us define the qualities to which we aspire: honesty,
respectfulness, integrity, compassion, communication and
positive attitude. This rich history and tradition of being
nationally recognized for a commitment to excellent outcomes
and innovative cardiovascular care is evident in many of the
programs and services we offer today and will continue to offer
in the future. We are blessed to have this national reputation
and we are honored with the great responsibility with which we
have been entrusted to care for our patients.
Many of you who read this book have played a part in our
continued growth and success. For that, we extend a heartfelt
thank you. Remaining true to our mission, we continue to
revolutionize cardiovascular diagnostics and treatments while
working with communities to educate the public about heart
and vascular disease prevention and encourage them to take
personal responsibility for their heart health.
We look forward to an exciting future. Together, with our
Board of Managers and our engaged medical leadership,
our trained staff and our compassionate volunteers, we will
continue to work to exceed expectations. Throughout 2016 and
into the future, our goal is to continue to
be known for nationally-recognized
results in satisfaction and
excellence in care, and above
all else, to hold sacred the
trusting relationship with all
those we serve.
Nancy Vish, PhD, RN, NEA-BC
President and Chief Nursing Officer
Baylor Jack and Jane Hamilton Heart and Vascular Hospital
Our Care Model
Our founding principles define the qualities we look for in our
team members. We believe that if we work to exceed people’ s
expectations, the results will be satisfaction, excellence in care,
and a trusting relationship.
Our goals are: clinical excellence (Quality), patient and family
satisfaction (Service), health care team satisfaction (People),
and fiscal responsibility (Finance). We review our model of
care at our hospital team meetings and the metrics associated
with the goals we have set.
• Clinical Excellence (Quality)
• Patient & Family Satisfaction (Service)
• Health Care Team Satisfaction (People)
• Fiscal Responsibility (Finance)
Quality
Care
results in
People’s
Expectations
Exceeded
results in
Satisfaction,
Excellence
& Trust
FOUNDING PRINCIPLES:
Honesty + Respectfulness + Integrity + Compassion +
Communication + Positive Attitude
OUTCOMES 2016
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