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OUR SURVEY SAYS...
Your views are very important to us. Your
feedback tells us what’s going well, and
what’s not going quite so well. When you
tell us about your experiences, we can
make changes to how we do things.
In this new section you will find recent survey
results. This time, we’re reporting on our last
‘Reality Check’ survey, specifically on overall
satisfaction, including a comparison to how you
felt about things last year.
Customer Satisfaction 2015 - 2016
74%
80%
of customers feel we treat you
as a valued customer
63%
69%
of customers feel we offer
easy access to services
63%
66%
of customers feel we give them
opportunities to be involved
70%
73%
of customers feel we provide
a quality home
57%
62%
of customers feel we provide
an excellent repairs service
71%
76%
of customers feel satisfied when
taking everything into account
2015
61%
66%
of customers feel we ensure
neighbourhoods are nice
places to live
56%
62%
58%
of customers feel we
listen to them
62%
2016
67%
of customers feel we provide
value for money
70%
75%
of customers feel that they
are kept informed
The most improved level of satisfaction
over the last year was ease of access
to services, which rose by 6%
For lots more customer survey results, visit accordgroup.org.uk