Q
What made you decide
to open an independent
optometry clinic?
A. We saw the benefits of an
independent optometric practice.
Having the decision-making power
of running the office how we want
it run in order to provide optimal
patient care was appealing. We are
able to keep up with the rapidly
changing industry and initiate
change quickly in order to better
care for our patients without having
to go through a lot of steps. Having
the ability to make your own sched-
ule and balance work and family
was also extremely important.
Q
How has OSI Group’s
Optosys practice manage-
ment software benefited
your business?
A. It has helped us streamline our
procedures and made us more
efficient from check-in to check-out.
It has measurement tools where you
can see where your business is doing
well and where it needs improve-
ment. It is very methodical and the
steps for most tasks are simple to
follow. The customer support is the
best there is, hands down! They
are there to help and will walk you
through it step-by-step if there are
any questions or confusion.
Q What was your experi-
ence like with the Optosys
in-clinic training?
Q How do you keep up with
the latest trends in eye-
wear and eyecare?
A. The in-clinic training was very
helpful and simple to follow. They
were very mindful of questions and
the pace with which staff could
follow.
A. We attend trade shows, continu-
ing education and use the online
platform to keep up with the latest
trends. We routinely read news-
letters and meet with supplier
representatives. We work closely
with OSI Group for tips and trends
as well. They often host training
events, which allow for networking
opportunities and provide helpful
information about current trends.
Q
What steps do you take
to limit your carbon
footprint and enhance
the customer service
experience?
A. We reuse and recycle! We go
paperless whenever possible and
use Optosys as our EMR system
with paperless eye exams. We
email prescriptions and invoices to
patients rather than printing them
out. We also donate old glasses to
third world countries to help as
many people in need as we can.
Q
Do you have any
new projects in the
works?
A. We are constantly coming up
with new ideas and new ways to im-
prove the business. It is always in the
works as we are trying to improve
the patient experience and care on
an ongoing basis. We truly believe
that if you are standing still you may
as well be going backwards! OP
Optical Prism | October 2019 23