1. Show up late for work but expect your staff to be on time;
3. Don’t work nights or weekends but expect every-
one else to;
4. Thank one person for working extra but not
everyone;
6. Spend too much time in the exam room even if there are
no appointments;
5. Forget to say Good Morning;
7. Give constructive criticism in
front of other staff;
2. Take off early on Fridays;
8. Tell two people to do
the same task;
9. Not giving enough direction but
being upset with the outcome;
10. Hold staff meetings that are not organized or have an agenda;
12. Not taking the time to truly talk and listen to
employees;
11. Miss work anniversaries or birthdays;
13. Not asking for feedback and suggestions on
improving the business;
14. Call or email at home on their day off;
15. Show favoritism to one or more employees
leaving others feeling inadequate;
16. Not hiring enough employees so the ones
that are there feel stressed and overworked;
17. Micromanaging…not giving autonomy to do
their job;
19. Fluctuating standards for every
employee and role;
18. Being indecisive and not giving them an-
swers when needed;
20. Disorganized…you can’t get yourself organized and it is
affecting their jobs and tasks.
Ok, we can’t all be the perfect leader but we can look at this
list and try to improve where we can. Listen to your employ-
ees. Find ways to involve them in decisions regarding the
business. Walk the talk – lead by example. Treat employees
well…it sets the stage for how they will treat your patients.
Last note…today take the time to tell each employee one
thing you appreciate about them and watch them smile for
the rest of the day.
Trudi Charest is the Co-Founder of 4ECPS, a business
resource company for eyecare professionals. 4ECPs has six
divisions, marketing, training, social media, jobsite,
payments and events. Trudi can be reached at
[email protected] or www.4ecps.com.
OPTICAL PRISM | May 2018 31