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3)
According to the Service-System Design Matrix, sales opportunity
has what sort of relationship to production efficiency?
4)
Permeable systems are characterized by being penetrable by
customers via what two forms of contact?
5)
Some may argue that the production-line approach may not treat
the process as a service process, but as what type of process?
6)
Why do many customers like the self-service approach to service
design?
7)
Poka-yoke is a Japanese term for a procedure that blocks an
inevitable mistake from becoming what?
8)
Which of the following is a good example of a continuous process
layout?
9)
What happens to production efficiency as the customer exerts
more influence on the system?
10) Using a project layout for building an aircraft, why would to place
rivet close to or even in the fuselage?
11) What is a company trying to optimize in the most common
approach to developing a work center layout?
12) Why would a company want to supply a product to preferred
customers during product ramp-up?
13) For which key organizational functions are takes and
responsibilities identified for all the steps of the generic product
development process?
14) Even though they use different models, both the Ritz-Carlton Hotel
Group and Nordstrom Department Store are known for what?
15) A service process design flowchart is referred to as a service
blueprint to emphasize what?
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OPS 571 Week 2 Assignment Statistical Process Control
Methods