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•
The service process and service product can be developed
independently.
•
The service package is the major output of the development
process.
15. A project can be segmented into which of the following?
•
Events
•
Sub-jobs
•
Work packages
•
Success markers
16. Which of the following is a cost impact and payoff analysis tool
from the operations consulting tool kit?
•
Statistical tools
•
Decision trees
•
Work sampling
•
Gap analysis
17. According to the theory of constraints, which of the following can be
a capacity-constrained resource (CCR)?
•
Product design
•
Inoperable equipment
•
An employee
•
A customer
18. The ability to rapidly and inexpensively switch production from one
product to another enables which of the following:
•
Economies of shape
•
Economies of size
•
Economies of scale
•
Economies of scope
19. According to the theory of constraints, which of the following
financial measurements can be used to measure the firm's ability to
make money?
•
Operating expenses
•
Dividends
•
Sales
•
Return on investment