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Designing products so they can be manufactured by a virtual
factory
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Reducing equipment in the production process
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Simplification of the product by reducing the number of separate
parts
10. Which of the following is one of the principles of reengineering?
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Quality at the source
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Do not select suppliers on the basis of price alone.
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Have those who use the output of a process perform the process.
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Leverage high cost employees with lower cost employees.
11. Which of the following is a characteristic that can be used to guide
the design of service systems?
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Services are all similar.
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Services businesses are inherently entrepreneurial.
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Quality work means quality service.
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Services cannot be inventoried.
12. Considering Hau Lee’s uncertainty framework for classifying supply
chains, which of the following is given to a supply chain which has an
evolving supply process based on functional products?
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Risk hedging
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Forward looking
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Efficient
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Agile
13. There are many applications of poka-yokes in service organizations.
Which of the following is one of the three-T's used to classify poka-
yokes?
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Trust
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Teamwork
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Task
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Time
14. Which of the following is a major factor that distinguishes service
design and development from manufacturing design and development?
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The service package has the same legal protection available to
manufactured goods.
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Manufacturing is far more capital intensive than services.