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5. Utilization is the ratio between the actual amount of time a resource is activated for and the total amount of time the resource is available for use. Utilization Lead time Service rate Pacing 6. The manager of a shop floor schedules production based on the equipment that are used in the process as a key resource. In this case. the manager is most likely using a backward scheduling forward scheduling machine-limited process labor-limited process 7 Define lead time. It is the time required to achieve high customer service with minimum levels of inventory investment. It is the time required to produce a variety of products typically at lower volume levels. It is the time required to attend to a customer order. It is the time required to position inventory in the supply chain. 8. refers to the integrated activities designed to achieve high quality and high levels of production with minimal inventories of raw materials and to eliminate wastes. The Shingo system Kanban system Lean production Process mapping 9. Define preventive maintenance. It is the grouping of similar parts and processes into a specialized workcell. It is the improvement that stems from both a person's experience and the changes in equipment. product design. and administration. It is the periodic inspection and repair of equipment to avoid breakdowns.