10 » OpenRoad Driver
The Customers Always Write
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E X C E P T I O N A L E M P L OY E E S
I would like to make a special comment
about Matt and Molly. Both have been with
us since our ownership of our Hyundai, and
have given us the straight details and made
each interaction with Hyundai excellent.
Both have also been involved in any extra
calls we have had to make to clarify the
operation of our car. Matt and Molly stick
out as exceptional employees.
HYUNDAI OWNER ON OPENROAD
HYUNDAI RICHMOND’S
A S S I S TA N T S E R V I C E M A N AG E R ,
M AT T L E U N G , A N D S E R V I C E
A D V I S O R , M O L LY G R AY S O N
My wife and I would like to commend
Joe Wong for his efforts to make us feel
comfortable with our recent MINI purchase
(before, during and after the sale). Wendy
thoroughly enjoys her MINI. Because of
Joe’s professional salesmanship and followthrough, he has certainly earned our trust
and will be recommended to any and all that
ask us who they should talk to in regards to
getting into a MINI.
week, we were able to find the right vehicle
with the right price. I have purchased/leased
many other vehicles in the past, but this was
the most enjoyable one – stress-free, efficient
and friendly. Thanks, Barry. Dealing with
you feels like talking to a good friend. Keep
up the exceptional customer service.
B R A D & M A I W. O N O P E N R OA D
HONDA BURNABY’S SALES TEAM
LEADER, BARRY FULLER
I want to send a note to appreciate one
of your staff members – Nina Hou,
service advisor at the OpenRoad Lexus in
Richmond. Not only does she have excellent
customer service, but she is also willing to
go the extra mile. On my last visit, I needed
to fix a minor problem with my RX 350, and
she provided good advice and even stayed
late to resolve my problem. Once again,
thank you so much to Nina, who provided
me with excellent customer experience. I
will definitely recommend her and Lexus to
all my friends.
JOSEPH K. ON OPENROAD
LEXUS RICHMOND’S SERVICE
I wanted to say that Garry Nip was such an
easy person to deal with! Apart from the fact
that he was very nice and knowledgeable,
I feel that he really understood just how
apprehensive I was about bringing my car
in, as I feel much more comfortable with my
mechanic. All such feelings were gone by
the time I came back to pick up my car and
I’d say that was largely because of his service.
I would absolutely come back!
A U D I VA N C O U V E R ’ S S E R V I C E
SALES MANAGER, ERIC
ADVISOR, GARRY NIP
BJORNDAL
SALES EXECUTIVE, JOE WONG
GARETH E. ON OPENROAD
ANDY S. ON OPENROAD MAZDA
PORT MOODY’S PRODUCT
A DV I S O R , FA H I M A Z I Z I
Just wanted you to know how your guys
in Richmond dealt with a little bit of an
issue I had….they were absolutely firstclass. Howard Miller and, especially, David
Bottaro both went out of their way to ensure
things were made right and I appreciate the
attention they gave me. David, I dis covered,
will talk endlessly about things of mutual
interest, which happens to be future Tacoma
models. I think he drives one. He has
promised to apprise me of any new and
interesting changes he sees. He is obviously
very committed to the product and to
OpenRoad.
MICHAEL A. ON OPENROAD
TOYOTA R I C H M O N D ’ S PA R T S
A DV I S O R , DAV I D B OT TA R O,
A N D PA R T S M A N AG E R , H OWA R D
MILLER
ADVISOR, NINA HOU
I was rewarded yesterday with what can
best be described as an exquisite delivery
experience at the Langley BMW dealership,
championed by Mr. Eric Bjorndal. About
Eric – I made initial contact with him
when I first dropped into the dealership
and at every step of our subsequent
communications it was very evident to
me that client service was paramount and
important to him to ‘live’ this as a core value
of BMW. I was impressed to the point that
I have recommended a close friend of mine,
who is working with Eric, to acquire a 6
Series as well.
BRIAN M. ON MINI LANGLEY’S
and he did not drag out the process. We
would certainly recommend Fahim to
others.
RUSS ON BMW LANGLEY’S
E X C E E D E D E X P E C TAT I O N S
I found Jason Larocque’s services to be
exceptional when I came to service my
Lexus car yesterday.
DR. BIJU M. ON OPENROAD
LEXUS PORT MOODY’S SERVICE
ADVISOR, JASON LAROCQUE
Yes, thank you so much! Both my wife
and I are incredibly satisfied with our new
RAV4. It has exceeded our expectations and
the service was second to none. There is no
question that what OpenRoad Toyota does
makes a huge difference! We appreciate
everything that was done for us.
S ATC H & L U C Z . O N O P E N R OA D
TOYOTA P O R T M O O DY ’ S E N T I R E
DEALERSHIP TEAM
STRESS-FREE, EFFICIENT &
F R I E N D LY
A B S O L U T E LY F I R S T- C L A S S
We have recently purchased a 2012
Ridgeline from OpenRoad Honda and
would like to tell you about the exceptional
and satisfying experience we had from start
to finish with Mr. Barry Fuller. In about a
We recently purchased a Mazda3 from
Fahim Azizi. The experience was very
pleasant. He knew all the details of our
Mazda, explained your dealership, and had
the car beautifully prepared for us. He did
not belittle our trade-in (as often happens),
Thanks a lot for your nice service. For me,
it’s a long trip to visit Langley, but it was
worth it.
SEUNG H. ON OPENROAD
INFINITI LANGLEY’S FIXED
O P E R AT I O N S M A N AG E R , M I K E
FA R K AS