The ULTIMATE Teambuilding Exercise
Residents are expected to pay 100 % of their rent , yet at times do not have 100 % access to everything they pay for . Consider this scenario :
Toni has discovered that her dishwasher is broken . She immediately contacts the office to alert them of the trouble . Later that evening , Toni returns home from work , to find her dishwasher has not been repaired . With a full load of dishes and an inoperable dishwasher , Toni is forced to hand wash them . She ’ s hand washing the dishes while standing next to a dishwasher that she pays for , but is unable to use .
The surveys we conduct for completed service requests are not a reflection of how well or poorly the maintenance team performs . Our Insite Work Order survey is not a maintenance survey – it ’ s a team work survey . The results point to one important question :
When something goes wrong in a resident ’ s apartment home , how well does the team work together to get the issue resolved ? These key in the survey speak directly to teamwork .
• The office response to the request for service
• The overall speed of the service request
• Was the maintenance team courteous and professional
• Did the maintenance staff clean up before they left your home
• Quality of the work done
• Was the request completed on the first visit
• Were you notified of a delay
• Did you receive a follow up call after the work was completed
• Do problems still exist