a word from Doug... 2014 National Resident Satisfaction Award Winners! My heartiest congratulations to the winners, as well as to everyone striving to deliver world class service to their residents! Everyone wins when residents are very satisfied - residents love their home turnover drops - NOI increases - and online reputations grow! 2014 SatisFacts Award Winners: To view the 2014 company and Insite® property award winners, click here to go to our awards page, then scroll down and open the 2014 SatisFacts Award Winners pdf. SatisFacts Award Program Summary / Explanation: To view an explanation of our award program, click here to go to our awards page, then scroll down and open the link for the SatisFacts Award Program Summary / Explanation ebook. Everyone loves a winner!