Onsite Insites by SatisFacts Research 2014 - 2nd Quarter | Page 4
BEST PRACTICES FOR
Building Community
Find the
“yes”
however
small
Give
residents a
reason to
trust you
Know
residents by
name, not
apartment
Surprise
residents
with the
unexpected
Meet
resident
expectations
Monthly
manager
update
letter
Listen.
Really
listen
Give residents
a say in what
happens
where they
live
Make
remarkable
recoveries
Give
residents the
VIP
treatment
Keep
residents
connected
with regular
updates
Return calls
and emails
within 2
hours
Be their
“go-to”
person
Provide
undeniable
value
Warm
welcome
and fond
farewell
Be good
with
small
talk
Give
residents
something
good to
talk about
Ensure
residents
know who you
are. Don’t rely
on nametage
Have
ready
answers