Onsite Insites by SatisFacts Research 2014 - 2nd Quarter | Page 2

st 1 Quarter 2014 CONTENTS 20 Best Practices Building Community Pride In Ownership: It’s Not Just For Buyers Overcoming Renewal Objections E-book download How Your Residents Have Redefined Value E-Book download TRUST: Your Community Building Currency By Terri Norvell QUIZ: How Trustworthy Are You? 4 6 7 9 10 14 In every issue SatisFacts Research Suite 322 2360 W. Joppa Lane Lutherville, MD 22093 866.655.1490, phone [phone], fax [email protected] www.satisfacts.com 5 Words of wisdom from Terri Norvell, pg 10 Education Schedule 8 5-Minute Trainer 15 A word from Doug