ONSIDE / DEAL PROFILE
“Our current plans for building a winning team and
technology will have a major impact on the shipping industry,
especially at a time of rapid growth in the e-commerce
market and the need for affordable, high quality delivery
technology and services.”
“My Parcel Delivery is an exciting investment with its
proven concept, growing turnover, profitability and excellent
leadership. We are delighted to be working with them,” says
Richard Manley, Director at Seneca.
By September of 2014, the business had enjoyed the makings
of a blazing year with bumper year-on-year increases of
95% in sales and 65% in profit at the end of its fourth year
of trading, beating its annual forecast by 14% and has also
seen a 240% increase in unique visitors to its website in the
past six months.
He says the national strike action of late 2009 was the final nail
in the coffin for his dealings with Royal Mail. “We couldn’t
send anything to anybody, which crippled the business.”
But, it was also the genesis of his idea for My Parcel Delivery,
an online company that would allow individual, small
businesses unable to get a courier company account to get
access through the joint buying power of many businesses
needing parcel collection and delivery. And so, My Parcel
Delivery was born the following year.
The Salford-based business acts as an intermediary so
consumers and businesses access the services of the best
courier companies at very affordable prices. They can enjoy
the best parcel tracking and guaranteed delivery services
available, but they book and pay for deliveries via our
e-commerce website.
“It makes the whole parcel sending process far less stressful.
Oh and, by the way, there’s no queuing involved – I wouldn’t
have it any other way!”
Seneca’s investment in early 2014 has given the business a
real push to invest in the very things the market has been poor
at – customer service, technology and customer experience.
“The investment reflected the confidence that the funding
community has in both My Parcel Delivery’s growth potential
and the scale of the opportunity that exists in the e-commerce
and delivery logistics market,” David says.
2014’s results have far exceeded the company’s 2012-13
performance – which recorded a 30% increase in sales
and 20% increase in profit – and came in the same year
My Parcel Delivery attracted more than £1.5 million of
investment from North West funders Praetura Capital and
Seneca Partners.
David says: “The results are the strongest indicator yet
that this is a milestone year for My Parcel Delivery and our
plans to reinvent the parcel delivery and logistics markets.
This year’s round of funding from Seneca and Praetura has
enabled us to employ some of the best marketing, customer
service and web design talent on the market and invest in
the marketing approaches and web development technology
needed to help drive business growth.”
“And this year’s success can be attributed also to our relentless
focus on customer service, which has given us a greater
number of repeat customers. The parcel delivery sector is
not generally celebrated for its customer service but we have
decided to take a different approach by investing in staff and
training to instil a genuine customer service ethos. This has,
without question, contributed to our success this year.”
Contact - Richard Manley
[email protected]
01942 271 746
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