Part of being confident in your skill set
involves having the self-assurance to
realize that you may not be able to help
every patient. “One of my principles has
always been that I know what I know,
and I also know what I don’t know,”
explains Dr. Rajwani. “If I see a patient and
I don’t think I’m the best person for the
job, or I need more information before
assessing fully, I will refer my patient. I
am happy to refer. For example, there is
a chiropractor in my office who has a lot
of interest and experience dealing with
concussions, and if I am seeing a patient
with those symptoms, I will often refer
the patient to him because I know he can
deliver the most appropriate care.”
OCA has a selection of resources that
can help take your communication and
patient experience skills to the next level.
You can find resources in back issues of
ON Chiropractic magazine on the OCA
website under the Managing Your Practice
tab, and ON Demand webinars under the
CE & Events tab.
• Our Fall 2017 ON Chiropr-
actic issue covers 15 ways to
improve the quality of your clinic
from a patient perspective.
• Our popular Breaking The
Ice webinar takes chiropractors
through tried and true techni-
ques to connect instantly and
sincerely with potential patients
and colleagues.
• Check out our Difficult
Conversations webinar that
focuses on having difficult
conversations and addressing
sensitive topics.
Relax & Reassure
In a modern health care practice, strong
clinical skills should be partnered with
complementary soft skills, or interpersonal
skills. As Dr. Rajwani explains: “Be positive
and try to reassure as much as possible.
We are in a powerful position with
patients who are going to take what we
say to heart. Provide options and let your
patients feel empowered in the direction
of their own care. ”
Growing Your Practice
The patient experience is paramount,
because great patient experiences
will grow and expand your practice.
Patients are more likely to return to a
chiropractor they feel listens and asks
relevant questions.
At the root of all ‘soft skills’ is
communication; one of the most
important skills a chiropractor can have
in a consultation or assessment. The
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Providing an amazing patient experience
includes making a good first impression,
acting in a professional manner,
demonstrating understanding, as well as
taking time to listen and explain ideas and
treatments to patients. Take your time to
learn about your patients and enjoy your
interactions with them. In Dr. Rajwani’s
opinion, all it takes is: “patience, quality
care, and the time and energy to forge
good relationships with your patients. As
busy as people are, they want to connect
with the person helping them with their
issues and they want to know they are
taken care of. It’s as simple as that.”