Omni Escapes Magazine Escapes Magazine Fall 2017 - Page 68

EXPERIENCE Omni Select Guest Loyalty Program ® Omni’s Select Guest loyalty program is as unique as each Omni property. It offers several distinct ben- efits that aim to take the friction out of the travel experience. Starting from day one, Gold level members will likely recognize some benefits from other loyalty programs, such as complimentary Wi-Fi, the opportunity to earn free nights and express check-in/out. However, Omni found a way to improve on these familiar offerings. For example, Free Nights are earned at any Omni property and can be used at any Omni. Twenty nights stayed at any Omni hotel or resort equal one free night at any Omni property. Platinum and Black Level members earn free nights faster, with two-times the credit toward free nights. In addition, Express Check-In truly means “express.” Select Guest members can bypass lines completely. Just walk up to the Select Guest board located next to the front desk, grab the key packet and head up to your room. Select Guest member benefits get even better on the second stay. With Complimentary Morning Beverage Service, members enjoy a free morning beverage delivered to their room or to-go from the property’s coffee bar. Another perk, Customized Room Preferences go beyond what floor you prefer or where FA L L 2 0 1 7 OMNI_Experience-eV4-e.indd 68 | 68 | your room is in relation to the elevator. Select Guest members can also select preferences like pillow type, favorite newspaper, extra blankets, towels and even white noise machines or sleep kits that include an eye mask and ear plugs. In addition to feeling your best, Select Guest ben- efits will also help you look your best. With Complimentary Pressings and Shoe Shine, if a shirt is wrinkled or shoes became scuffed during travel, members simply pull the pressing and shoe shine tags out of the closet, fill them out and dial zero. An associate will collect up to two garments for pressing and a pair of shoes for polishing at no additional cost. Perhaps the most crucial benefit of the Select Guest program is a dedicated, on-property Loyalty Ambassador who helps the property plan for mem- ber arrivals. He or she ensures that all departments have the information needed to personalize rooms, prepare express check-in key packets and upgrade room type, if available. This resource is available to members of all tier levels staying on property. Look for a note from your Loyalty Ambassador on your pre-arrival email the next time you stay with Omni as a Select Guest. Check in with them to ensure you know how to take advantage of all of these great benefits and more. To learn more, go to ESCAPES 9/29/17 3:30 PM