150A Policy for complaint filed with the AMHA office against an
AMHA member
The following steps will be followed to maintain the protection of all
parties concerned and applies to all AMHA members. A flow chart
will be used in conjunction with the following guide lines.
RULES & REGULATIONS
1. When a formal complaint is received at the AMHA office, the
complaint must be in in the form of a letter that is dated, signed
and a $100.00 filing fee attached by the individual filing the
complaint.If a telephone, email or faxed complaint is received,
the office manager will notify the individual that a dated letter
with the original signature of the member filing the complaint
must be mailed to the AMHA office with a $100.00 fee for any
action to proceed. Electronic signatures will not be accepted.
2. The office manager will forward the complaint to the President.
If the complaint is against the President, it will be forwarded to
the Vice President. The complaint will be handled as sensitive
information and will only be discussed with the Executive
Committee (EC) during closed meeting,excluding any EC
member that the complaint may be against.
3. The President or Vice President will review the complaint with
the EC as outlined in #2. If the complaint is found to be a matter
that AMHA has no control over or is outside the jurisdiction of
the AMHA it will be sent back to the person filing the complaint
with an explanation within thirty (30) days and the $100.00 fee
will be returned.
4. During the review, the EC will appoint an EC member to represent
the person filing the complaint and another EC member to
represent the individual who the complaint was filed against. In
the event that there is a conflict of interest with an EC member
fulfilling these duties, a member of the Board of Directors (BOD)
will be appointed.
5. Each appointed EC/BOD member will conduct an investigation
to include an interview only with their appointed party.They will
take statements concerning the complaint and will report back to
the EC with their findings. If one or both parties want to present
their side of the complaint to the EC, another meeting will be
scheduled. The President or Vice President will determine if both
parties may be on the same call.
6.
Once the investigation starts and while it is ongoing, the
Complainant and the party which the complaint is filed against
will be notified to not have any communication with each other
until the EC completes its investigative processes.
7. During the final meeting, every attempt will be made to protect
individual rights and satisfactorily resolve the complaint between
the parties involved. Every attempt will be made to keep this
complaint from going forward to a Hearing Board however, all
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