NTX Magazine Volume 3 - Page 70

Flying into As the fourth-busiest airport in the world, and the size of the island of Manhattan, DFW International Airport has often flown lead ship, serving as a trendsetter in an industry that defines how the world moves. The airport’s customer experience and multi-billion dollar terminal renewal program again put North Texas squarely in the flight path of innovation and discovery. F or the past seven consecutive years, DFW Airport has ranked among the top 10 large airports for customer service worldwide by Airports Council International and today is redefining the human experience in this global gateway. DFW Airport has embarked upon a $2.3 billion Terminal Renewal and Improvement Program (TRIP) to improve terminals A, B, C and E. But rather than refresh just the space, the project aims to renew the entire airport experience for the 60 million passengers a year that make DFW Airport a part of their journey. From parking technology to dining options to energy efficiency and environmental improvement – even a new way for passengers to connect before they ever step foot on airport grounds – TRIP is rethinking the way airports support travelers in the new century. “We are renovating DFW Airport’s four original terminals from floor to ceiling in order to redefine and elevate the traveler experience at DFW,” said Sean Donohue, CEO of DFW Airport. “Our goal is to give DFW customers an outstanding experience while they’re here, and the terminal spaces we’ve renewed so far have been a big hit.” The seven-year terminal renewal and improvement initiative began in 2010 and is focused on replacing and innovating infrastructure, making it more efficient to access the airport, park, check through security and more. The plan incorporates many self-service technologies, offers sophisticated and diverse options for dining and spending time in the terminal, and, overall, makes DFW Airport a more modern, efficient and exciting way to travel. Cl