Norwex AUS NZ LifeStyle Magazine October Life Style 2017 | Page 6

ALL THINGS
Keeping your
Customers
with credit card
payments!
Party!
happy
What happens when you take a card payment from
your Customer? Ensure your Customers are not
inconvenienced by understanding the process.
When you add a card payment to an order, this
‘freezes’ an amount on their account for approximately
5 days or until you submit the order – whichever
comes first. You will see this amount as pre-authorised
when viewing the order before you submit.
It is important to understand what happens if an order
changes or if you wish to change the payment.
1. Add payment to order – this places a hold on the
Customer’s money. However, no money is actually
debited when a card pre-authorisation takes place. The
Customer will see this as a ‘pending’ transaction on
their account.
2. Submitting the order - the funds on hold are
‘captured’, which is then converted to a charge.
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MISSION . party tips