NorthstarMLS 2014 SQI Survey Results 2014 SQI | Page 5

Functionality

88%

NorthstarMLS.com

Listing accuracy

93%

Ease of use

89%

Of those who use NorthstarMLS Matrix daily,

they highly rate the following:

More System Rankings & Results:

BookAShowing

* 95% rated it as "Excellent" and was our highest rated core service for the second-straigh year - up from 94% in 2013

* 66% rated it a 5 out of 5

Realist Tax

* 80% of respondents rated it as "Excellent" - up from 74% in 2013

* 84% rated it as "Excellent" in terms of tax data accuracy

* 80% rated it as "Excellent" in terms of tax data completeness

* 76% rated it as "Excellent" in terms of functionality

NorthstarMLS Mobile App

* 49% of respondents rated it as "Excellent" - up from 43% in 2013

* 45% rated it as "Excellent" in terms of functionality

* 46% rated it as "Excellent" in terms of ease of use

* 55% rated it as "Excellent" in terms of speed - up from 44%

Down Payment Resource

* 64% of respondents rated it as "Excellent" - up from 51% in 2013

Add/Edit

* 89% of respondents rated it as "Excellent" -- up from 87% in 2013

* 91% rated it as "Excellent" in terms of entering a listing

* 91% rated it as "Excellent" in terms of changing a listing

* 85% rated it as "Excellent" in terms of managing media

Infosparks

* 80% of respondents rated it as "Excellent" - up from 79% in 2013

Instanet Forms

* 77% of respondents rated it as "Excellent" - up from 70% in 2013

4

Above: 73% of respondents said they use NothstarMLS Matrix on a daily basis. The number of daily system users has been in the 70s for six of the nine years of conducting the survey. Last year's survey hit 79%, which was an all-time high.

RatePlug

* 62% of respondents rated it as "Excellent" for this first full year of its release