North Texas Dentistry Volume 8 Issue 3 2018 ISSUE 3 DE - Page 34

practice leadership RULES FOR GIVING RECEIVING FEEDBACK AND by Joel Small, DDS, MBA, ACC, FICD Feedback, both positive and remedial can be a powerful tool for developing people and enhancing the performance of organiza- tional teams. However, when used improperly, feedback can become a demoralizing and dehumanizing weapon that destroys teams. Given this distinction, it would be wise for all leaders to learn the basic principles for providing feedback that is both pos- itive and generative. It is important to realize that even remedial feedback need not be negative. Somehow, today’s society has made the terms “remedial” or “corrective” synonymous with terms like “nega- tive” or “punishing”, when in fact, corrective feedback can be both rewarding and positive. As an example, \Hܙ[^][ۜ˜\HY[[[XXHHۘ\وHX[[\H[XXY\\HZ[Y[X[]][]]HZ][ܘ[[HHXY[X[HY[X\HXHو]]H[\B\Y[Y[ܙX\Y\ۘ[]\[\[]]H܋BX]HYYXˈYۙH\KHZ[Y[\X\]YH\H\ܝ[[[YYX]H[\Z[XHZ]B[ܘ[[H[Z\ܙ[^][ۜ˂YܙHH\\H[\܈ݚY[YYX]\[\܋B[XۛYHHܚ]X[Hو\Y[XY\\\ŒԕVTSTH˛ܝ^\[\KBHX[^[X܈[[Hܙ[^][ۘ[[\K[ܙHٝ[[H[]ٙX\Y\[HY][XY\\\BHۙ\]^\Y[HH[]\K[ٝ[\]\XKY؛[\ˈ]]HZY[H[\]HݚYYB\Y[XY\\ [ܙ[^][ۈ\[ܙHZ[H\[[[\H\]\[ۙH\YܙX]HZ\ۈ][\][HܚXK[[ܙ[^][ۈ\[\›][ YYX\]\YX[[\˂\H\H^H[\܈][[XZ][YYX΂Z][܈[X[Y\ܙ[^][ۘ[[Y\΂\\ܚ]X[ ۘH]]X[HX\Y ܙ[^][ۘ[[Y\˜XYHH[X\܈]\X\XHZ][܈][Hܙ[^][ۋ[][YYXZ]\]]H܈܋BX]KH[[^\\Hܙ[^][ۘ[[Y\\HXBܛ[܈\[Y[˂\X[][X][ێX[[][ۈ\[\Z[\HXYHH\\B]\[\XHHٙ[[\K\\H\HKB[ۈ[\[[ܙ[^][ۜ[\ۙHوHX\ۜ[Y[ B[^\[[[\X[[][ۈ[H[YH\ܙ[^][ۜˈXY\]\]YH[[H˜XYH\وHX[HH[\[][YYXZBXH\XH]Y[H[Y\Y\˂]]H\΂[ܜX]HYYX[H][]H[[[ۈوܙKB][][]]HZ][ܜ][Yۈ]Hܙ[^KB[ۘ[[Y\ˈH[Y[܈[KHۙHݚY[BYYX]\YYH]]Hۜ\]Y[\وH]™\\XHZ][܋H\H[YX]H[HZ[HB]]H\[ۈوHY\]\H܈HYYXX\Y[ ݚYHYYX܈H[ܜX]K܈[YYX[YYX\]X[ܙHYX]H[HXY\\[[[ݚYH]]HYYX]Y BYH؈[ۙKHX\Y[وܜX]HYYX\›[ܙHZ[HZHH[Y[X\[HXY\\š\ܚX[HZ\Y[H܈H[^H]HۙKX[Hو\\HZ[Hوܙ][ٙ\]]HYYX[H[ ][ܜKHٝ[Hٝ[HܜXB]HYYXH[Y[Z\H܈\]]HZ][܈][[Y[[ۙY[]\Y HX\Y[و\YY BX[X\[HYHY\\X]K[H][[YYXوHYYX\\[\H[Z[\Y YYX[H][ٝ[Z][܈HYX\H\ܛX[H]Y]ٙ\YYX\BܜXHY]܈X[]][\Z[XH[H[\X[HY[X\ˈYH\H\\YHY[\Z[]^B[ݙ\[Z[YܙYH]^H[Y][ܙHHۙ[œ\ܛX[HYYX\YHYX\HYYX\[ۋ