North Texas Dentistry Volume 8 Issue 3 2018 ISSUE 3 DE - Page 31

Roger P. Levin, DDS is a third-generation general dentist and the Founder and CEO of Levin Group, Inc., a dental management consulting firm that has worked with over 26,000 dentists. Dr. Levin, an internationally-known dental practice management speaker has written 65 books and over 4,300 articles. He is also the Executive Founder of Dental Business Study Clubs – dentistry’s only All-Business Study Clubs, the next generation of dental business education. (www.dbsclubs.com) Dr. Levin is lecturing at this year’s Southwest Dental Conference and his three seminars, “Hit the WOW Button – Training Your Team to Provide Awesome Customer Service,“ “New Game, New Rules, New Playbook – Winning Strategies for Increasing Production,“ and “Build Your Ideal Practice and Dream Team – The Blueprint to a Highly Productive Practice and Happy Staff” are sure to be well-attended. (www.swdentalconf.org) Calling patients at night to check in. There’s nothing wrong with calling a patient who’s had a denture adjust- ment, crown, or filling, just to see how they’re feeling. Just remember that the purpose of the call is customer service, not clinical follow-up. However, you may at times pick up a clinical issue and be able to address it or advise the patient during the call that evening. Approximately 50% of the calls will go to voicemail and as long as you leave a really good scripted message, it will still be greatly appreciated. Customer Focus Computer Systems HIPAA Audits Data & Network Security Dental Experienced Help Desk ® N ATI O N A L SUMMARY Dedicated to Quality One Stop Shopping (972) 499-0588 Networking New Offices Dental Business Optimization Full Service Support Options Backup & Recovery Expertise Single & Multi Office Upgrades Security Systems Optimized Phone Systems MANAGED SERVICES Looking for an affordable employer health plan? Customer service is the foundation of building a successful dental practice. Patient satisfaction leads to higher levels of case accept- ance, higher average production for patients, and more referrals for new patients. In a dental world where everyone is scrambling for competitive advantage to maintain successful &7F6W27W7FW 6W'f6R27FFR7BvW&gVWFFwvRfRFR7vW"ƖVBFgVFrGfFvR6w&W6VbgVFVB0WfVgVFpVFRF0FVFf"&VgV@f6BW2B&F3S#Rf"&Rf&FDDV&W&7W&R6ТcsrӓcC@s'3swwr'FFW6FVF7G'6%DDU2DTD5E%3